With strong hospitality values
A unique partnership at the heart of everything
A special relationship exists with our local Hosts, one that’s technically unique in the UK holiday let industry, yet entirely in keeping with our hospitality values. Our local hosts are the reason HolidayHost was named Northern Europe’s top-rated large professional host for Guest Favourites in 2025.
We know that to provide great customer service to owners and their guests requires a combination of knowledge of the holiday let area and a community-rooted drive to care. Only a local Host can bring this combination and only the unique relationship between our company and our local Hosts can bring this consistently. However, local Hosts may bring the ‘cream to this scone’ but they cannot also be expected to be the jam!
A central business team brings the jam – in delightful spoon after spoon for owners! From the South Devon headquarters the team works with Airbnb and Vrbo, knows its FRAs from its PATs (safety certificates), maximises owners’ listings and optimises owners’ revenues. The HQ team considers listing and revenue management to be not an algorithmic chore but a human artform.
Alan Taylor
Director of Revenue Management
Mel Pascoe
Host Success Leader
Kate Corradi
Marketing Manager
Michelle Letts
Finance Manager
Ashleigh Rolfe
Assistant Manager - Owner Experience
Jackie Westlake
Marketing Assistant
Luke Hopkins
Web & SEO Specialist
What Owners say about us
Trust, care, and results, straight from the people we co-host for
"Saving our holiday"
“We arrived to find our booked holiday let had been double booked at no fault of HolidayHost. Over the space of two hours they worked their socks off and found us a wonderful upmarket let at no additional cost to ourselves, saving our holiday. They could not have been more helpful. The service was exceptional and definitely 5 star. Thank you.”
"Best Airbnb stayed in"
“We could not fault this accommodation. The best Airbnb we have ever stayed in. The kitchen was well equipped including a Nespresso machine, the WiFi was good, it was quiet, the bed was comfortable and the decor was modern. The car park pass relieved the stress which we had experienced when staying elsewhere in Dartmouth. The host responded to all my questions prior to arrival in a timely manner. There were even partial views across the River Dart to the steam train. Highly recommend.”
"We had a wonderful stay!"
“What a beautiful, stylish, beach-side apartment, with amazing views of the sea. We had a wonderful stay! The beds, furnishings, and all facilities are of excellent quality, making this a great place for a holiday. Annie is a wonderful Holiday Host, always so responsive and helpful, and even kind enough to reply straight away to a message we sent out of hours. Thanks Annie.”