The 9% fee
What am I getting for my co-hosting fee?
Your 9% + VAT HolidayHost fee covers the day-to-day running of your holiday let and the expertise to help it perform at its best. Your Host is your main point of contact, getting to know your home and overseeing things locally, while our expert team manages your Airbnb and Vrbo listings, pricing and performance.
Changeovers and some other property costs remain separate. We make these clear, so you know exactly what’s included in your fee and what isn’t.
Better Returns explains how the expertise included in your fee works to help your holiday home earn more.
Everything included
What we take care of
From attracting bookings to looking after guests, these are the holiday let management services included in your 9% + VAT fee.
Two platforms, managed as one
We manage your holiday home across Airbnb and Vrbo, keeping pricing, availability and bookings aligned between the two. This puts your home in front of guests across both platforms, while we manage everything as one joined-up letting.
Our expert team uses platform and booking data to understand demand and performance, informing the decisions we make throughout the year.
Run by a network your Host already trusts
Your Host arranges and oversees changeovers between stays, working with trusted local cleaners and laundry services or an existing supplier you’re happy with. In some areas, your Host also owns or works closely with the changeover business, creating an even more joined-up service.
If you prefer to carry out your own changeovers, you can. The coordination is included in your HolidayHost fee; cleaning and laundry costs remain separate.
Never finished at launch
Your listing is created to give your home the best chance of being found and chosen, with an inspiring description, purposeful photography and the right amenities, settings and information in place.
Once live, we keep reviewing and refining it, using booking patterns, performance data and our understanding of what influences visibility across Airbnb and Vrbo to keep your home one step ahead in a competitive market.
Great stays build stronger listings
Great reviews start with the guest experience: a home that lives up to its listing, thoughtful communication and a local Host who knows the area and is there when needed. We follow every stay too, responding to reviews and acting on feedback where it can make a difference.
That matters because reviews and ratings influence how guests choose and how listings perform on Airbnb. In 2025, HolidayHost received Airbnb’s Award for Excellence for the highest proportion of Guest Favourite properties in Northern Europe.
Knowing who’s coming, and looking after them when they arrive
Every booking is reviewed before it’s confirmed, using Airbnb and Vrbo’s own checks alongside our own criteria. It helps us understand who is coming and spot anything that doesn’t feel right before a stay begins.
Once guests arrive, your Host is nearby and their point of contact throughout their stay, answering questions, sharing local knowledge and stepping in if something needs attention. If something does go wrong, they’re able to see what’s happened in person, often within a matter of hours, and help get it resolved.
From first enquiry to checkout
Questions start before a guest books and continue right through to checkout. Your local Host is the named point of contact for guests, managing the booking and communication around it, from responding to enquiries and confirming details to answering questions, handling changes and keeping everything on track throughout the stay.
Your own use of the home is part of that too. You decide when your holiday home is available to guests, so the time you want to keep for yourself stays yours.
Airbnb and Vrbo management
Changeover management
Listing optimisation
Reviews & rankings
Guest care & vetting
Booking management
Two platforms, managed as one
We manage your holiday home across Airbnb and Vrbo, keeping pricing, availability and bookings aligned between the two. This puts your home in front of guests across both platforms, while we manage everything as one joined-up letting.
Our expert team uses platform and booking data to understand demand and performance, informing the decisions we make throughout the year.
Run by a network your Host already trusts
Your Host arranges and oversees changeovers between stays, working with trusted local cleaners and laundry services or an existing supplier you’re happy with. In some areas, your Host also owns or works closely with the changeover business, creating an even more joined-up service.
If you prefer to carry out your own changeovers, you can. The coordination is included in your HolidayHost fee; cleaning and laundry costs remain separate.
Never finished at launch
Your listing is created to give your home the best chance of being found and chosen, with an inspiring description, purposeful photography and the right amenities, settings and information in place.
Once live, we keep reviewing and refining it, using booking patterns, performance data and our understanding of what influences visibility across Airbnb and Vrbo to keep your home one step ahead in a competitive market.
Great stays build stronger listings
Great reviews start with the guest experience: a home that lives up to its listing, thoughtful communication and a local Host who knows the area and is there when needed. We follow every stay too, responding to reviews and acting on feedback where it can make a difference.
That matters because reviews and ratings influence how guests choose and how listings perform on Airbnb. In 2025, HolidayHost received Airbnb’s Award for Excellence for the highest proportion of Guest Favourite properties in Northern Europe.
Knowing who’s coming, and looking after them when they arrive
Every booking is reviewed before it’s confirmed, using Airbnb and Vrbo’s own checks alongside our own criteria. It helps us understand who is coming and spot anything that doesn’t feel right before a stay begins.
Once guests arrive, your Host is nearby and their point of contact throughout their stay, answering questions, sharing local knowledge and stepping in if something needs attention. If something does go wrong, they’re able to see what’s happened in person, often within a matter of hours, and help get it resolved.
From first enquiry to checkout
Questions start before a guest books and continue right through to checkout. Your local Host is the named point of contact for guests, managing the booking and communication around it, from responding to enquiries and confirming details to answering questions, handling changes and keeping everything on track throughout the stay.
Your own use of the home is part of that too. You decide when your holiday home is available to guests, so the time you want to keep for yourself stays yours.
The Owner experience
What it feels like to work with HolidayHost
"Flexibility is outstanding!"
“The communication, attention to detail and flexibility is outstanding. I wish I had known about all the benefits of having a HolidayHost host sooner. It has made a great difference to us as owners and the success of the property.”
"Best properties!"
“HolidayHost only let the very best properties. They are the most efficient, professional and caring property rental company that I’ve ever worked with in many years that I’ve been both renting and staying in properties. The HolidayHost team always go above and beyond and they work 24/7. I’ve been very impressed by this company and the HolidayHost philosophy of service.”
"First class customer service"
“First class customer service and great properties. Always available with a friendly can do attitude. Thoroughly recommend these guys.”
Fairer by design
You only pay us for what we do
Keeping property costs separate gives you greater clarity, choice and control over what you pay.
Arranging and overseeing changeovers is included in your HolidayHost fee. Cleaning and laundry are charged separately by the supplier, with the cost depending on your home and the arrangement you choose. You can use an existing supplier, work with one recommended by your Host, or carry out your own changeovers.
Airbnb and Vrbo charge their own fees for bookings made through their platforms. These are separate from HolidayHost’s 9% + VAT fee and are deducted from the booking income before your monthly Owner payout.
The everyday costs of owning and maintaining your holiday home remain yours, including things like repairs, maintenance and replacement items. Your Host can help arrange trusted local tradespeople and suppliers where needed, while keeping you informed of what’s required.
There is a one-off onboarding fee of £249 + VAT when you join HolidayHost, covering your onboarding visits, the setup of your property and your booking platforms. We will also review your existing photography to make sure it is suitable for your Airbnb and Vrbo listings. If new professional photography is recommended, the cost is agreed with you and deducted from your first Owner payout.
For your holiday home
Find out how it could work for you
No two holiday homes need quite the same thing. Find the Host based near yours and talk through what would be included, what would remain separate and how HolidayHost could work for you.
